Help Center

No, absolutely not. Our device uses mmWave Radar technology, not optical cameras. It generates point cloud data to detect movements and falls, but it cannot "see" faces or bodies like a video camera. It is 100% privacy-safe, making it perfect for sensitive areas like bathrooms and bedrooms.

No wearables are required. We know that elderly people often forget to charge or wear devices. Our radar is a "contactless" solution. It mounts on the wall and monitors the room silently 24/7 without them needing to do anything.

Yes. Unlike cameras, radar technology is not affected by light conditions, steam, or humidity. It works perfectly in a pitch-black bedroom or a steamy bathroom while your loved one is showering.

The device scans the room in real-time. It uses advanced AI algorithms to distinguish between normal activities (like sitting on a sofa or bending over) and a sudden fall. If a fall is detected, it triggers an

You and other designated family members/caregivers will receive an instant alert via our Mobile App. You can set up multiple emergency contacts to ensure someone is always notified.

Our system is designed with Pet Filtering technology. It can distinguish between the movement patterns of a human and small pets (like cats or small dogs), minimizing false alarms.

It’s very simple. You can mount it on the wall using the adhesive backing or screws provided. Just plug it into a power outlet, connect it to your WiFi via our App, and you are good to go. No professional installation is needed.

No, the device needs to be plugged into a standard wall socket. This ensures it always has power and eliminates the risk of batteries running out without you knowing.